With baggage

September 21, 2021

There are people you know, maybe on your team, who have a utility that is somewhat unique amongst their peers. The perform a task, a job that needs doing, and in... READ MORE

With your time

September 18, 2021

If the customer calls, chances are you’ll pick up the phone, answer the email, or agree to the meeting. They’re important. A priority. ‘nuff said. What about the team member? What happens... READ MORE

After they know

September 15, 2021

When someone on your team is letting the side down, it’s time to talk. You hope that they’ll take the feedback as a learning opportunity or wake up call - either it... READ MORE

Those comms

September 12, 2021

There was a time when the comms were easy. You had a little conversation in your head, and you were done. Now, with project mangers and operations teams and procurement and... READ MORE

A lovely X

September 8, 2021

Somebody has to be across the details. If that’s you, great, as long as you’re also across the broad sweep. If you delegate it to someone else, great, as long as... READ MORE