If the customer calls, chances are you’ll pick up the phone, answer the email, or agree to the meeting. They’re important. A priority. ‘nuff said.
What about the team member? What happens...
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When someone on your team is letting the side down, it’s time to talk.
You hope that they’ll take the feedback as a learning opportunity or wake up call - either it...
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There was a time when the comms were easy. You had a little conversation in your head, and you were done. Now, with project mangers and operations teams and procurement and...
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Somebody has to be across the details. If that’s you, great, as long as you’re also across the broad sweep. If you delegate it to someone else, great, as long as...
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So we’re agreed then, this is the plan, D follows C follows B follows A. You know what you have to do, I know what I have to do. Ok. See...
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