Letting things slide

July 16, 2016

The first time you see the graffiti in the car park, artistic or otherwise, it’s a shock. Indignant ain’t the word. “What the … ?” A few days later - it’s still offensive... READ MORE

What customers like to know

July 12, 2016

At the circus, they teach you how to clap, “Oh, you can do better than that boys and girls. Just the left side of the audience, … now the right side.” Maybe... READ MORE

What am I willing not to do?

July 10, 2016

Three paths: The easy path - The do it myself path. The take control path. The do it my way or it’s the highway path. The lazy path - The look on from the sidelines... READ MORE

The source of confidence

July 8, 2016

Two people or teams or organisations: one knows, the other guesses. One marches, the other scurries. One is loud and proud, the other quiet and nervous. The difference is confidence. It comes from... READ MORE

Tie it in a bow

July 6, 2016

There are some small things that make a difference and show people whether you care. Some small things that aren’t small things: - Sports people who walk off screen at the end of... READ MORE