There are some small things that make a difference and show people whether you care.
Some small things that aren’t small things:
- Sports people who walk off screen at the end of...
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Hotels do a pretty good job. Clean linen and a shower, food at reasonable times, a quiet night and a comfortable bed.
And then … standard or deluxe? Evening meal or...
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Taking ideas out to meet the world is a lot harder than having them.
Say I have a secret recipe for fruit juice, and I want to make it into...
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I took a four day road trip to nowhere, or Scotland actually. Me and my car, nothing else. No work or staff. No strategy. No justifications or rationales...
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In the sandwich shop, the owner talks about his best worker ever. The nineteen year old who turns up on time and does the job with pleasure and grace and a...