People

June 26, 2016

In the sandwich shop, the owner talks about his best worker ever. The nineteen year old who turns up on time and does the job with pleasure and grace and a... READ MORE

The back end

June 20, 2016

It’s tempting to think it’s all about the front end. The glossy face-the-world sparkle we present every time we turn on the lights and open the curtain. From the marketing finesse in... READ MORE

Write it down

June 19, 2016

There’s something so specific in writing things down that it changes expectations. Without much effort, an idle thought, a hope, a notion can grow legs and start its way to... READ MORE

It’s on you

June 18, 2016

In any business that needs more than a phone box for an all-hands meeting, there’s a lot you can delegate. Way more than you do now. Big things and small... READ MORE

Structural dead end

June 17, 2016

There’s an almost endless list of strategies and techniques designed to pull things together and sort out the kind of structural issues that hold organisations back. A motivated manager will work... READ MORE