One person

January 28, 2021

What you want to do is spend time talking about customers and value add and improvements and next steps and action points. What you want to do is use your time... READ MORE

Actually listen

January 27, 2021

He said. She said. The temperature’s rising. The relationship’s fractured and on its way to breaking. The feedback loops are scaling. This can go two ways: worse, or better. You know worse: it... READ MORE

The roles you need

January 25, 2021

Every now and again, maybe not yearly (although maybe), but whenever and as soon as you scratch your head, go through the discipline of working out what roles you need in... READ MORE

Time and troubles

January 21, 2021

It’s a relationship. It takes time to build. It’s undoubtedly troubled by misunderstandings, assumptions out of whack, ambiguous expectations, and the tacks and jibes that make working with other humans the... READ MORE

This corner

January 20, 2021

How about giving a corner of responsibility to everyone on your team? Not the same corner, obviously, but something that’s entirely theirs to own, to push forward, to deliver, to drive... READ MORE